Alternative Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an alternative resolution entity for constant consumer disputes at:

Alternative Consumer Dispute Resolution Entities:

• Lisbon Consumer Conflict Arbitration Center – https://www.centroarbitragemlisboa.pt/;
• Vale do Ave Consumer Dispute Arbitration Center – https://www.triave.pt/;
• Consumer Information, Mediation and Arbitration Center – https://www.ciab.pt;
• Coimbra District Consumer Conflict Arbitration Center – https://www.centrodearbitragemdecoimbra.com/;
• Algarve Consumer Conflict Information, Measurement and Arbitration Center – https://www.consumidoronline.pt/en/;
• Porto Consumer Information and Arbitration Center – https://www.cicap.pt/;
• National Center for Information and Arbitration of Consumer Disputes (operates throughout the national territory, in areas not covered by another arbitration center with regional competence) – https://www.cniacc.pt/pt;

For more information, consult the Consumer Portal – https://www.consumidor.gov.pt.